Training / Help Desk Services

Training / Helpdesk

Eagle provides user training through e-blasts, user documentation, PowerPoint presentations, webinars, training modules, and training videos. We develop and maintain templates for responses to common questions, converting these into sets of Frequently Asked Questions (FAQs) for direct user access.

Eagle operates a comprehensive and professional help desk and training environment for the custom applications, servicing a user population of 17,000, within SLA parameters.